Returns and Exchanges If for any reason you are not satisfied with a product or you need to exchange the item for a different size or color, please let us know within 2 weeks of receiving your purchase. A return authorization number will be sent to you by e-mail, or a phone call. All exchanges are subject to reshipping charges. To return or exchange an item: Please include payment for shipping and handling with your item along with a copy of the original invoice and a brief explanation for the refund or exchange. Include your return authorization number with your return. Upon receipt of the product, your money (excluding shipping) will be refunded or your item replaced or exchanged. All items must be returned in saleable condition. Thank You. admin@hatshoponline.com